Last Updated: April 2025
Introduction
At Dr Noor Aesthetics, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect any personal information you provide when using our website [www.drnooraesthetics.co.uk] (the “Site”) or when engaging with our services. We encourage you to read through this policy to understand how we manage your data and uphold your privacy.
Interpretation & Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Privacy Policy:
Account means a unique account created for You to access our Service or parts of our Service.
Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Dr Noor Aesthetics, 103-105 Churchfield road, Acton W3 6AH.
Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
Country refers to: United Kingdom
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Website.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website refers to Dr Noor Aesthetics, accessible from https://drnooraesthetics.co.uk/
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
What Information We Collect
We may collect and process a variety of personal information to help us provide a safe, personalised, and effective experience for you. This may include:
1. Personal Information
Identity Information: Your name, title, date of birth, and gender.
Contact Information: Your phone number, email address, billing and delivery address.
Financial Information: Your payment card details and bank information (for processing payments).
Transaction Information: Records of services you’ve purchased or booked with us, including payment history.
2. Technical Data
This may include your IP address, browser type and version, device type, time zone settings, operating system, and how you interact with our website.
3. Profile and Usage Information
This may include login credentials, service history, preferences, and any feedback or responses you’ve shared through surveys or consultations.
4. Marketing and Communications Preferences
Information on how you’d like to hear from us and your preferences when it comes to promotional communications.
How We Use your Data:
To manage appointments, accounts, and services.
To communicate updates and offers (unless you opt out).
For treatment planning and service improvement.
To comply with legal obligations or business transitions (e.g. clinic sale).
Cookies & Tracking:
We use cookies to improve site functionality and user experience. You can control cookie preferences in your browser.
Data Sharing:
Your data may be shared with:
Service providers (e.g. for bookings or emails)
Affiliates and business partners (with appropriate safeguards)
Legal or regulatory bodies if required.
Your Rights:
Access, update, or delete your personal data.
Withdraw consent or object to processing where applicable.
Retention & Security:
We retain your data only as long as needed for clinical or legal reasons, and take steps to protect your information.
Children’s Privacy:
We do not knowingly collect data from anyone under 13.
Lateness, Cancellations & No-Shows
Please arrive on time. Late arrivals may reduce your treatment time or require rescheduling.
Cancellations must be made at least 48 hours in advance.
Missed appointments or late cancellations may result in forfeiture of your deposit or full treatment fee.