TERMS AND CONDITIONS

  • Age Requirement: Clients must be 18 years or older to receive treatments. Please bring a valid ID (passport or driving license) to verify your age and address during your medical questionnaire upon arrival.

  • Animals: Pets are not allowed in the clinic for hygiene reasons. If you need a support animal, please inform our team in advance so we can make appropriate arrangements.

  • Children: We cannot accommodate unattended children in our treatment rooms or reception area. Our staff are not trained or insured to supervise children, so please do not bring them to your appointment.

Appointment booking:

  • A £50 non-refundable deposit is required to secure your appointment. This will go towards the cost of your treatment if you attend or reschedule with at least 48 hours’ notice.

  • Appointments can be made via phone, email, or our online booking system.

Lateness Policy:

  • Please arrive on time for your appointment. If you are more than 10 minutes late, we may not be able to proceed with your treatment, and your deposit will be forfeited.

  • Late arrivals – 10 minutes: We will always do our best to accommodate late arrivals, but this cannot be guaranteed due to the clinical schedule.

  • Late arrivals – over 15 minutes: This will be treated as a No-Show with no refund of the deposit or payment.

No-Show Policy:

  • Failure to attend your appointment without notice will result in the loss of your deposit.

  • Repeat no-shows may lead to a request for full pre-payment for future appointments or refusal of future bookings.

Cancellations & Rescheduling:

  • We kindly ask for at least 48 hours’ notice to cancel or reschedule your appointment.
  • Cancellations made with less than 48 hours’ notice will result in the loss of your deposit.
  • If you need to cancel or reschedule, please email or call us directly.
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Treatment Suitability

  • All treatments are subject to an initial medical consultation. We reserve the right to refuse treatment if it is not in your best interest.
  • Treatment outcomes vary from person to person, and results are not guaranteed.

 

Medical Information

  • It is your responsibility to disclose all relevant medical history, medications, and allergies during your consultation.

  • Incomplete or inaccurate information may result in treatment being declined on the day.

Privacy & Data Protection

  • We are committed to protecting your data in line with GDPR regulations. Please refer to our full Privacy Policy.

  • Any personal data collected is treated with strict confidentiality.

Feedback & Complaints

  • We welcome feedback to improve our services. Any complaints should be raised with our team in a timely and respectful manner so we can investigate and respond appropriately.

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